Privacy Policy

At Talbot Turf we believe in protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

If you have any questions regarding this Privacy Policy please email: info@talbotturf.co.uk or write to:

Talbot Turf
Talbot Farm Nursery
75 Derby Road
Hilton
Derby
DE65 5FP

Please read the following carefully to understand our practices regarding your personal data and how we treat it.

How we collect your information

We obtain information from you when you visit our website, for example when you submit an enquiry form regarding a product or service we offer. We also use Google Analytics to automatically collect standard internet log information and details of visitor behaviour patterns.

The type of information we collect

The personal information we collect is information you give to us by filling in forms on our website, by corresponding with us by telephone, email or via social media messages. The information you give us may include your name, address, email address, phone number, products you are interested in and any comments or information you provide.
The information we collect about you with regard to your visits to our website include IP address and information regarding what pages are accessed and when you access them.

How we use your information

We may use your information to:

• Provide you with the information, products and services you request from us;
• Carry out our obligations arising from any orders placed by you;
• To provide you with any marketing communications which you have requested or that may be of interest to you;
• Notify you of any changes to our services;
• To administer our website including trouble-shooting, data analysis, statistical research and testing;
• To help us improve our website and help deliver a better, personalised user experience;
• As part of our efforts to keep our website safe and secure; and/or
• To measure and understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you where permitted.

How long we keep your information for

We are legally required to hold some types of information to fulfil our statutory obligations (for example when you place an order). We will hold your data on our systems for as long as necessary to complete your request or as long as is set out in any contract you hold with us.

Access to your information

We will not disclose your information to third parties with the exception of Third Party Service Providers working on our behalf. Our third party service providers include mailing houses and couriers who handle distribution on our behalf, and cloud based applications including Microsoft365 and accountancy packages. However, when we use third party service providers, we only disclose the personal information that is necessary to deliver the service and they do not to use it for their own direct marketing purposes.

We will not release your information to third parties beyond our Third Party Service Provider network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so to comply with any legal obligation or regulatory requirements, or for the prevention and detection of fraud or crime.

Security

When you provide us with personal information via the internet (for example name, address, email address), this can never be guaranteed to be 100% secure. We do our best to protect your personal data, but we cannot guarantee security of your information when transmitted to us via the internet, and you do so at your own risk.

We do not accept any responsibility for any harm or damage incurred as a result of you sending personal information to us over the internet or if we send such information the same way at your request.

Once we are receipt of your information, we implement strict procedures and security processes to try to prevent unauthorised access.

Your Options

You can opt-in or opt-out of receiving information from us at any time. If you do not wish to receive direct marketing communications from us about our products and services, you can select your preferences by ticking as appropriate, the relevant boxes on the form on which you submit your information.

We will not contact you for marketing purposes by email unless you have given your prior consent.

You can change your marketing preferences at any time by contacting us by email: @talbotturf.co.uk or write to: Talbot Turf, Talbot Farm Nursery, 75 Derby Road, Hilton, Derby DE65 5FP

Accuracy of your information

The accuracy of your information is important to us. If you believe that any of the information we hold about you is inaccurate or out of date, please contact us so we may rectify any such data; either by email: @talbotturf.co.uk or write to: Talbot Turf, Talbot Farm Nursery, 75 Derby Road, Hilton, Derby DE65 5FP.

You have a right to ask for a copy of the information Talbot Turf holds about you and such a request must be made in writing. You also have a right to request us to erase information where we no longer need the personal data to achieve the purpose we collected it for or you object to the way we process your data.

Use of Cookies

Like a number of websites, the Talbot Turf website uses browser cookies. A cookie is a small piece of text sent to your browser by a website you visit. They collect statistical data about your browsing activity and can make your next visit easier and the site more useful to you.

For example, we use cookies to store information about your visit to our website, such as the number of pages you viewed and to make the ads you see more relevant to you. This is to help us improve our website and provide you with a better service.

Cookies do not identify you as an individual.

Links to other websites

We aim to provide you with the best possible service at all times and to do this our website may provide links to third party websites, run by other organisations. This privacy policy applies only to our website, so we recommend you read the privacy statements of other websites you visit.

Talbot Turf does not control these websites, so we cannot be responsible for the privacy policies and practices of other sites even if you access them from links from our website.

Review of this policy

This policy is reviewed periodically and any changes we make in the future will be posted on this page. This policy was last updated in 30 November 2021.